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Customer Service Representative
Summary
Title:Customer Service Representative
ID:1274
Job Location:Algonquin, IL
Description

Company Overview
Are you looking for a position that provides stability, flexibility and immense growth? Are you determined to feel rewarded and accomplished at the end of each workday? If you answered yes to those questions, consider joining our team; we’re looking for you! We currently have four manufacturing plants and six distribution centers across the United States and we’ve even gone international! Our culture of hard work, dedicated team effort and high efficiency allows us to be a leading competitor in today’s dental industry. Our company is looking for a motivated, energetic and reliable team player to fill our open Customer Service Rep role. Apply now!


 

Role Overview
We are looking for a Customer Service Representative who thrives in a fast-paced role to join our team. The Customer Service Representative will support our customers by effectively communicating with a diverse customer base via phone, email, and fax in order to successfully respond to inquiries, place orders, problem solve, obtain information, set-up repairs/returns, and communicate product information; and perform related duties as required.


Responsibilities

  • Support customers through providing solutions including, accurate order placement, product return/repair support, order inquiries such as tracking information and product ETAs, product advice/knowledge, communication of product availability information, and any additional issue resolution
  • Provide superior customer service through effectively responding to all inbound customer calls, email, and faxes
  • Place outbound calls or email as necessary to resolve or follow-up on issues and with gathering of market or customer information and/or to assist with product launches
  • Utilize all available tools, including ERP system and CRM database, to accurately carry-out day-to-day tasks and responsibilities
  • Obtain custom shipment or expedited freight requests from customers, notate and set-up orders as appropriate in ERP system, and coordinate successful completion of the shipment with the Operations team
  • Create and maintain customer records in ERP and CRM systems, including order preferences, product specific feedback, address information, billing information, and contact preferences

 

Qualifications

  • 1+ years’ experience in a customer service call center featuring a moderate to high volume of inbound and outbound calls
  • Some college level course work or Associate’s degree preferred; or an equivalent combination of training and experience
  • Experience with an order management system, including a CRM is preferred
  • Ability and desire to multi-task and quickly reset priorities as dictated by workflow
  • Basic to intermediate knowledge of MS Office, Excel, Word, and Outlook
  • Excellent interpersonal and communication skills
  • A positive and enthusiastic attitude


Young Innovations, Inc. is an Equal Opportunity Employer and E-Verify participating employer

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Young Innovations is an equal opportunity employer and recruits, hires, trains and promotes persons in all job titles without regard to race, color, religion, sex, national origin, age, citizenship, disability or veteran status.